Resilience Made Easy

a) In this Privacy Policy, ‘us’, ‘we’ or ‘our’ means Resilience Made Easy Pty Ltd ACN 632 591 612.
b) We understand that your privacy is important to you and are committed to respecting your privacy. This Privacy Policy sets out how we will collect, use, store and disclose your personal information.
c) By providing personal information to us, you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

i. your name;
ii. your mailing or personal address;
iii. your email address;
iv. your telephone number and other contact details;
v. your age or date of birth;
vi. your credit card information and details;
vii. your position, industry, and organization;
viii. your organization size and organization resilience level;
ix. our device ID, device type, Geo-location information, computer and connection information, statistics on page views, traffic to and from our website, ad data, IP address, and standard web log information;
x. details of the products and services we have provided to you or that you have inquired about, including any additional information necessary to deliver those products and services and respond to your inquiries;
xi. any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
xii. information you provide to us through customer surveys; or
xiii. any other personal information that may be required in order to facilitate your dealings with us

i. register on our website or through our e-commerce-based web portal;
ii. complete a questionnaire sent by us;
iii. communicate with us in any way, including chats or email;
iv. download or pay for our services or educational materials; or
v. use or interact with our website, services, content, and advertising

i. to enable you to access and use our website or e-commerce-based web portal;
ii. to operate, improve and optimize our website and business;
iii. to improve our services, educational materials, and user experience;
iv. to perform analytics, conduct research and for advertising and marketing;
v. to send you a periodic subscription-based newsletter;
vi. to send you service, support, and administrative messages, updates, security alerts, and the information requested by you;
vii. to send you marketing and promotional messages and other information that may be of interest to you;
viii. to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and
ix. to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.

a) We may send you direct marketing communications and information about our products, services, and educational materials. We may do this via emails, SMS, mail, or other forms of communication.
b) Any of our direct marketing activities will be in accordance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth) (Privacy Act).
c) You may opt-out of receiving direct marketing materials from us by contacting us using the below contact details or by using an ‘opt out’ facility which we provide (for example, an ‘unsubscribe’ link).

i. our employees and related bodies corporate;
ii. payment system operators (for example, merchants receiving card payments);
iii. anyone to whom our assets or businesses (or any part of them) are transferred;
iv. specific third parties authorized by you to receive information held by us; and/or
v. other persons, including government agencies, regulatory bodies, and law enforcement agencies, or as required, authorized, or permitted by law.

a) We may disclose your personal information to our service providers located outside of Australia for storage, processing, or transferring between parties or websites located outside Australia.
b) These server providers include, but are not limited to, Bluehost Inc, which provides web hosting solutions that allow us to deliver our services to you.
c) By providing your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

a) While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, and the internet protocol address assigned to your computer.
b) We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. You can disable cookies through your internet browser, but our websites may not work as intended for you if you do so.
c) We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

a) We may hold your personal information in either electronic or hard copy form. We will take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure.
b) You acknowledge that you submit information to us at your own risk. We cannot and do not warrant the security of such information. There is no guarantee that such information will not be accessed, disclosed, altered, or destroyed by breach of any of our security safeguards.

a) Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained.
b) We are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. Please be aware that the privacy policies that apply to those other websites may differ substantially from our Privacy Policy.

a) You can access the personal information that we hold about you by contacting us using the below contact details. If we cannot provide you access to all of your information for some reason, we will tell you why. We may also require you to verify your identity when you request your personal information.
b) If you think that any personal information that we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

a) If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the below contact details.
b) Please include your name, email address, and/or telephone number and clearly describe your complaint. We will do our best to respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Effective: 1 January 2021