As many woke up this morning to the news of Optus (Australia’s second-largest mobile network) facing technical disruptions impacting its 10.2 million customers, the ramifications extend beyond retail customers and touch on essential services such as landline triple zero calls, hospitals, and public transport. Furthermore, at least nine other telecommunications companies that rely on the Optus network have been affected. This situation is far from ideal.
This incident underscores the world’s increasing dependence on technology in everyday life and the critical need for resilience in supply chains and supplier relationships. The impact isn’t limited to the 10.2 million direct customers; it extends to those indirectly connected to organizations using Optus services. If the numbers were quantified, they would encompass a significant majority of Australia’s population.
So, how can organizations and individuals prepare for such common events?
Option One: Many may consider switching providers as a simple solution, but this is often a “substitution” rather than a comprehensive risk management strategy. It’s challenging to prioritize one organization over another unless regulatory requirements dictate otherwise. Changing providers offers no guarantee against similar incidents.
Option Two: Operational resilience lies in understanding an organization’s prioritized activities, vulnerabilities, and supply chain dependencies. The focus is on ensuring that even during disruptions, a minimum service level is maintained.
Consider an Uber driver on the Optus network: signal loss means no app and no income. Identifying critical activities and vulnerabilities is essential. Solutions may include backup SIM cards from non-affiliated providers or knowledge of WiFi hot-spots.
In the case of a café, a network failure can disrupt the point of sale, cashless payments, and ordering systems. Providing customers with internet access and alternative payment options can mitigate these issues.
To proactively address such disruptions, it’s crucial to have a well-defined resilience and incident recovery plan (IRP). Collaborate with suppliers to establish backup solutions in writing, covering costs, time-frames, and support, positioning your organization ahead of others in resilience.
Looking to evaluate and enhance your organization’s resilience? Seeking proactive solutions for continuity in challenging times? Need assistance finding your organizational resilience comfort zone? Look no further!
Resilience Made Easy offers tailored consultation services and tools to help SMEs like you. We offer expert guidance and fresh perspectives to help you achieve your desired outcomes. Let us make your resilience journey smoother and easier. Reach out to us today, and let’s embark on a resilient future together.