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Frequently Asked Questions
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Find the help, advice, and answer to get the most out of your resilience framework.
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Is special equipment or software need to use the resilience modules?
Yes, please use Microsoft Office 2016 or later to ensure compatibility. We haven’t done earlier version compatibility testing, but please let us know if you need this.
Can I customize my resilience modules with our business brand?
Yes, once you have completed your purchase, you can add this custom feature. This will make it possible to change the logo and colors of the theme depending on your brand requirements. Please contact us for more information.
How can I find out about the resilience modules after I buy them?
Easily! Resilience Made Easy is keen to help your resilience journey easy! Simply complete a get in touch form with your query or help requests, send it through to us, and we will be back in touch ASAP!
How can I receive my purchased modules?
After the payment process is complete, you will immediately receive an email containing the download link that will allow you to access your modules.
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We have some resilience modules, but where do we go from there?
Depending on which resilience modules you completed, the next steps may vary. Please go through our ’Path to Resilience’ page to understand your next steps. If you are still unsure, please contact us, so we can understand your current situation and give you personalized advice.
Is there more information on building resilience?
Yes, RME is still putting in place a full repository of resilience information to help you become even more resilient. While we’re working on it, please consult the glossary or contact us with specific questions. We also recommend that you subscribe to keep abreast of the repository’s growth, receive notifications about new resilience modules, and RME special offers.
Are you able to provide quality control services?
Yes, we have included a “2-hour resilience assessment and review” in our’Resilience Toolkit’. If you purchased another toolkit that does not include this feature, please let us know so we can arrange an option that works for you.
*** For a limited time, when you purchase the ’First Steps Toolkit’, you will receive a “Post Implementation Verification” launch bonus included in your toolkit ***
If I need assistance, can I get additional support in completing the modules?
Of course, we are here to assist you! All our toolkits include a “2-hour Resilience Consultation” module that is there to use as you require, if your needs are beyond this let us know and we’ll have a solution for you in no time.
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How frequently do I need to revisit our resilience plans?
This may be difficult to define, as each organization and its resilience components are different. However, it is critical that you keep your resilience framework up-to-date and accurately reflect changes in your organization, operations, and external factors.
Based on RME experience a minimum of 6-monthly reviews of the IR team, prioritized activity details, and currency, then an annual more in-depth audit that reviews all elements within your Incident Recovery Plan. Ideally, an annual audit would occur following a resilience exercise. You will find further information about this here.
We've had our resilience framework for 6 months. Can you suggest how to refresh our team’s focus?
Ideally, a robust framework fuses well into an organization’s daily activities, making it inherent. Unfortunately, this is difficult to do when the framework is new, so regular refreshment is critical. Some RME’s recommendations would include adding a “quick exercise” to your monthly meetings or integrating resilience training into staff induction. Maybe send a “Resilient Friday” Pop Quiz to your staff with a reward for the best result, or even challenge your staff to find an area within their day-to-day roles that need more resilience with ideas on how they would achieve it.
Like any learning process, incorporate it into daily activities and encourage (with rewards maybe) proactive engagement. More assistance in this area is available here.
What can I do if there were no incidents to resolve?
As surprising as it may sound, it is normally more the interpretation of what an incident is than the absence of incidents. All organizations have unforeseen events or challenges (they don’t need to be catastrophic to cause disruption), so ask your employees what their biggest annoyance is. Include it in a desktop exercise so that your IR team can work together using the Incident Recovery Plan to resolve/recover. The outcome will provide a test of your IR team’s resilience awareness and will most likely eliminate the annoyance of your staff’s appreciation.
More ideas and tools to assist you are available here.
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Why not use resilience software tools?
Try to find an agile software solution that can blend in with your culture and operations. That uses your instinctive organizational knowledge, experience, and expertise while offering reliability, confidence, and speed/efficiency, whatever the circumstances or the environment…I can assure you that you will find none!
Unfortunately, most software resilience tools cannot meet these baseline requirements, because of their “universal” design, forcing your organization to adapt to the tool. Also, there are always concerns about stable availability (e.g., lost power or network events). Regular updates probably require re-training. Undoubtedly, you cannot easily integrate into your existing systems and processes. Of course, there is the continuous subscription, the great configuration, and the maintenance costs of the resource… To give only a few examples. With the RME resilience modules, you don’t have any of those concerns.
The resilience modules are excellent, but do you have on-site support?
As Resilience Made Easy grows, we plan to offer a consultation service with on-site options, but we are still determining details. However, if you need assistance locally, please get in touch so we can understand your current situation and provide you with a solution to meet your needs.
I have a suggestion for a resilience module that could help us. Can you help with that?
Excellent!! Please tell us if you have a great idea for a resilience module. RME is always delighted to hear your suggestion and work with you to make it happen. RME continuously develops more resilience modules to add to our repository, so we can already have it pending release, allowing you to be the first to benefit. Simply, get in touch with your suggestion or idea, send it to us, and we’ll contact you as soon as possible!
How is my personal data, and privacy handled?
Resilience Made Easy takes our customers’ data and information very seriously and treats them with the utmost care. We commit to data security in every aspect of our business, including yours. For further details, please refer to the Resilience Made Easy Privacy Policy
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Resilience Term Glossary
Alternate Solution – (Also known as “Workaround”) A formalized alternative procedure used temporarily when a normal procedure is unavailable.
Analysis – This is the second core element of the resilience lifecycle. Assessing and identifying how an organization functions, given its stated objectives and the constraints within its operating environment.
Audit – To review organizational processes to ensure they meet the compliance/governing requirements.
Business Continuity (BC) – (Also known as “Incident Recovery”) Practices which keep an organization thriving after an incident.
Business Impact Analysis (BIA) – (Also known as “Impact Analysis”) A process to determine what an organization’s priority activities are, what the minimum requirements need for them to function are, how urgently they need to be recovered, and any alternative solutions that may be available.
Continual Improvement – Regular analysis to identify performance enhancement opportunities and puts them into place.
Corrective Action – An action to eliminate or reduce the impact of an incident or issue and to prevent its recurrence.
Crisis – An organization-wide Incident, requiring urgent action, that disrupts or threatens one or more of the following: personnel, interested parties, core activities, strategic business goals, profitability, future livelihood and trust in, credibility or reputation of the brand.
Design – This is the third core element of the resilience lifecycle. The process that identifies and selects appropriate solutions for achieving resiliency within an organization, in the event of an incident.
Disruption – An unplanned incident causing a short-term negative deviation from an organization’s objectives.
Embedding – This is the sixth core element of the resilience lifecycle. Integrating resilience habits and awareness into an organization’s routine daily activities.
Event – An occurrence or change in circumstances causing unexpected consequences (positive or negative). An event can escalate into an “incident” or a “disruption”.
Exercise – A training process within a controlled environment to assess, practice, and improve resilience performance. Exercises may cover procedures, roles, communications, plans, and strategic agreements among other things.
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Not found the term you were looking for?
Simply Get In Touch to let us know what you are seeking and we’ll help you find it!
Not found the term you were looking for?
Simply Get In Touch to let us know what you are seeking and we’ll help you find it!
Impact Analysis (IA) – (Also known as “Business Impact Analysis (BIA)”) A process to determine what an organization’s priority activities are, what the minimum requirements need for them to function are, how urgently they need to be recovered, and any alternative solutions that may be available.
Information Technology (IT) – A collective term for technology infrastructures, telecommunications, systems, applications, and data/information handling.
IT Disaster Recovery (IT DR) – Procedures and strategies that recover and restore an organization’s Information Technology (IT) infrastructure and operational capability following an Incident.
Impact – The repercussion of an incident on an organization.
Implementation – This is the fourth core element of the resilience lifecycle. Building the Resilience Solutions, agreed upon during the design stage, into useful and effective tools for an organization.
Incident – An unplanned event that causes a significant, often negative deviation from an organization’s objectives.
Incident Recovery (IR) – (Also known as “Business Continuity”) Practices which keep an organization thriving after an incident.
Incident Recovery Plan (IRP) – (Also known as “Business Continuity Plan”) A contingency plan of procedures that guide the response and recovery following an incident.
Interested Party – A person or organization (e.g. personnel, customers, owners, service providers, bankers, authorities, regulators, unions, community groups) that can affect, be affected by, or perceive themselves to be affected by a decision or activity.
Invocation – The act of declaring an incident and initiating IRP, the contingency arrangements for continuing to deliver key products or services.
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Not found the term you were looking for?
Simply Get In Touch to let us know what you are seeking and we’ll help you find it!
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Simply Get In Touch to let us know what you are seeking and we’ll help you find it!
Maximum Tolerable Outage” (MTO) – (Also known as “Maximum Acceptable Outage” or “MAO”) The maximum period of time products, services, and activities can be adversely impacted before it becomes unacceptable to an organization’s objectives.
Monitoring – Continual checking, supervising, and determining the status of a system, a process, or an activity.
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Objective – (Also known as “outcome/ purpose/ operational criteria/ goal/ target”) A specific strategic, tactical, or operational result to be achieved.
Organization – A person or group of people that has its own functions, activities, responsibilities, authorities, and relationships to achieve its objectives.
Organizational Culture – The collective beliefs, values, attitudes, and behaviors of an organization that contributes to the unique social and psychological environment in which it operates.
Organizational Resilience (OR) – The ability of an organization to absorb, adapt and evolve in an ever-changing environment.
Outsource – An arrangement whereby an external specialist source performs functions or processes on behalf of an organization.
Policy – This is the first core element of the resilience life cycle. Documented outlining the intentions, objectives, and direction vital to the success of an organization, as formally expressed by its top management. A Policy provides guidance in making decisions affecting the organization.
Policy and Program Management – This is the first core element of the resilience life cycle. The practice of establishing an organization’s resilience policy and defining how that policy will be implemented throughout the resilience program.
Prioritized Activity – (Also known as “critical/ essential/ key activity or function”). Activities to which priority must be given first following an incident. Contingency planning involves deciding which actions must take place, and in which order to effectively mitigate an incident’s impacts.
Procedure – The specified way to carry out an activity or a process.
Process – A set of interrelated or interacting activities that transforms inputs into results or deliverables that meet an organization’s objectives.
Protection – Measures that enables an organization to prevent or reduce the impact of a potential incident.
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Recovery – Restoration and improvement of operations, facilities, livelihoods, or conditions following an incident affecting an organization.
Recovery Point Objective (RPO) – (Used only in IT Disaster Recovery) The point to which information/data must be restored, enable the recovery of the material lost or corrupted by the incident.
Recovery Time Objective (RTO) – (Used only in IT Disaster Recovery) How quickly a system/application must be restored to mitigate further impact after an incident.
Resilience Life-cycle – The standardized process of establishing, maintaining, and improving an organization’s resilience. The life cycle comprises Policy and Program Management, Analysis, Design, Implementation, Validation, and Embedding of core elements.
Resources – All assets, people, skills, information, technology, equipment, premises, and supplies that an organization has available to use, when needed, operating to and meet its objective.
Response Structure – The framework that establishes the response, recovery coordination, and communication systems for incidents. The Response structure is unique to each organization.
Review – An assessment of systems and their elements as to their suitability, adequacy, and effectiveness in achieving established objectives.
Risk – The effect of uncertainty on objectives could be positive, resulting in opportunities, or negative, resulting in threats to an organization. A resilience program lowers the likelihood of unfavorable outcomes.
Risk Assessment – The overall process of identification, analysis, and evaluation of risk.
Supply Chain – Activities that create value from sourcing of materials through to the delivery of products and services involving organizations, people, processes, logistics, information, technology, and resources.
Test – A unique exercise incorporating an expected, measurable pass or fail element within its aims or objectives.
Threat – A potential trigger that could harm individuals, systems, organizations, communities, or the environment.
Top Management – (Also known as “Executive Management” and “C-Suite” e.g. CEO/CFO/CIO). A person (or group) who directs and controls an organization with the power to delegate authority and provide resources within.
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Validation – This is the fifth core element of the resilience lifecycle. Confirming the resilience program is effectively in place; includes meeting an organization’s objectives as defined in its resilience policy, plans, and procedures. Validation aligns with the established maintenance and review activities and confirms effective exercising is in place.
Work Environment – The physical, social, psychological, and environmental conditions under which work is performed.
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